Return policy

Return Policy

Chongqing Xiyue Xishan Business Information Consulting Co., Ltd
Website: https://nacrenouveau.com/

1. General Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange within 30 days of delivery.
  • Items must be unused, unworn, and in original condition
  • Must include all original packaging, tags, dust bags, and accessories
  • Items that are damaged, washed, altered, or show obvious signs of use will not be accepted

2. Non-Returnable Items

The following items cannot be returned or exchanged:
  • Personalized or custom-made products
  • Final sale / clearance items
  • Items returned beyond 30 days of delivery
  • Items damaged by improper use or accidents

3. Return Process

  1. Contact us via email to request a return authorization:
    Email: xiyuexishan@hotmail.com
    Include your order number, photos of the item, and reason for return.
  2. Wait for our confirmation and return instructions.
  3. Send the item back in secure packaging.
  4. We will inspect the item upon receipt.
  5. Refund or exchange will be processed within 3–7 business days after inspection.

4. Shipping & Fees

  • Returns due to quality issues: We will cover the return shipping cost and full refund.
  • Returns due to customer reasons (change of mind, wrong color/size ordered, etc.): Customer is responsible for return shipping fees.

5. Refund Method

  • Refunds will be issued to the original payment method
  • Processing time depends on your payment provider, usually 3–15 business days

6. Exchange Policy

Exchanges (size/color) are allowed if stock is available, following the same 30-day and condition rules.

7. Contact Us

For return inquiries:
  • Email: xiyuexishan@hotmail.com
  • Phone: 13023600482
  • Address: No. 33, Lane 30, Hongfan Road, Shimahe Street, Jiangbei District, Chongqing (2-2)