Privacy policy

This Privacy Policy outlines how Chongqing Xiyue Xishan Business Information Consulting Co., Ltd (hereinafter referred to as "we", "us", or "our") collects, uses, stores, protects, and discloses personal information of users (hereinafter referred to as "you") who access and use our official website https://nacrenouveau.com/ (hereinafter referred to as the "Website") and purchase our products or services through the Website.
By accessing, browsing, or using the Website, and/or submitting your personal information to us, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with the terms of this Policy, please immediately stop using the Website and all related services.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website after the effective date of the revised Policy constitutes your acceptance of the changes.

1. Collection of Personal Information

We only collect personal information that is necessary for the operation of the Website, provision of products and services, and compliance with legal obligations. We collect personal information through the following ways and types:

1.1 Information You Voluntarily Provide

When you browse our products, submit an inquiry, place an order, contact customer service, or register for any service on the Website, you may voluntarily provide us with the following personal information:
  • Contact Information: Name, email address, phone number, mailing address, postal code, etc.
  • Order & Payment Information: Product selection, order quantity, shipping preferences, payment method details (we do not store full payment card information; payment processing is completed through third-party payment service providers who comply with relevant payment security standards).
  • Communication Information: Content of your emails, messages, or other communications with our customer service team.

1.2 Automatically Collected Information

When you access and use the Website, our servers and third-party analytics tools may automatically collect certain non-identifiable or identifiable technical information about your device and usage behavior, including:
  • Device information: Device model, operating system version, browser type, unique device identifiers, IP address, etc.
  • Usage data: Pages you visit on the Website, time and duration of visits, click-through rates, navigation paths, and other similar usage statistics.
This information is collected to optimize the Website’s performance, improve user experience, and analyze website traffic trends.

2. Use of Personal Information

We use the collected personal information only for the following legitimate and business-related purposes, and will not use it for any unstated purposes:
  1. Process and fulfill your product orders, including confirming your order, arranging shipping, delivering products, and providing order status updates.
  2. Respond to your inquiries, requests, and complaints, and provide you with customer support and after-sales services.
  3. Send you important notifications related to your orders, such as shipping confirmations, delivery updates, and product recall notices (if applicable).
  4. Improve the design, functionality, and content of the Website, and optimize your browsing and shopping experience on the Website.
  5. Analyze website usage data and market trends to develop and improve our products and services.
  6. Comply with applicable laws, regulations, legal procedures, or governmental requests.
  7. Protect our legitimate rights and interests, prevent fraud, and ensure the security of the Website and our business operations.
We will not use your personal information for direct marketing purposes without your explicit consent. If you have given your consent to receive marketing communications, you may unsubscribe at any time by following the opt-out instructions in the communications or contacting our customer service.

3. Disclosure of Personal Information

We will not sell, rent, or lease your personal information to any third party for commercial purposes. We may disclose your personal information to third parties only in the following limited circumstances:
  1. With Your Explicit Consent: We will disclose your personal information to third parties only when we have obtained your prior written or electronic consent.
  2. Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating the Website, processing orders, delivering products, providing payment services, conducting data analytics, and offering customer support. These third parties are contractually required to protect your personal information, use it only for the purposes specified by us, and not disclose it to any other third party.
  3. Legal Compliance: We may disclose your personal information if required to do so by applicable laws, regulations, legal processes, or governmental or judicial orders (e.g., court orders, subpoenas).
  4. Protection of Rights and Interests: We may disclose your personal information in good faith belief that such disclosure is necessary to protect our legitimate rights and interests, the safety of our users or the public, or to prevent fraud or other illegal activities.
In the event of a merger, acquisition, sale of assets, or other corporate restructuring of our company, your personal information may be transferred to the successor entity. We will notify you of any such transfer and ensure that the successor entity complies with this Privacy Policy.

4. Storage and Protection of Personal Information

4.1 Storage of Personal Information

  • Storage Location: We store your personal information on secure servers located in [China], and may transfer your personal information to overseas servers only in accordance with applicable laws and regulations and with your consent (if required).
  • Storage Period: We will store your personal information only for the period necessary to achieve the purposes for which it was collected, or as required by applicable laws and regulations. After the expiration of the storage period, we will delete or anonymize your personal information in a timely manner.

4.2 Protection of Personal Information

We take reasonable and industry-standard technical and organizational security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, including:
  • Encryption of sensitive personal information during transmission and storage.
  • Restriction of access to personal information to only authorized employees and third-party service providers who need the information to perform their duties.
  • Implementation of regular security audits, vulnerability scans, and employee security training to ensure the confidentiality of personal information.
However, please note that no data transmission over the Internet or electronic storage system is 100% secure. We cannot guarantee the absolute security of your personal information, and you assume the corresponding risks when providing personal information to us.

5. Your Rights Regarding Personal Information

In accordance with applicable laws and regulations, you have the following rights regarding your personal information collected by us:
  1. Right to Access: You may request access to the personal information we hold about you.
  2. Right to Correction: You may request correction of inaccurate or incomplete personal information we hold about you.
  3. Right to Deletion: You may request deletion of your personal information in circumstances specified by applicable laws and regulations (e.g., the information is no longer necessary for the purposes for which it was collected).
  4. Right to Withdraw Consent: If you have given your consent to the collection and use of your personal information, you may withdraw your consent at any time (withdrawal of consent will not affect the validity of the collection and use of information based on your prior consent).
  5. Right to Data Portability: You may request us to provide your personal information in a structured, commonly used, and machine-readable format, where applicable by law.
To exercise the above rights, please contact us through the contact information provided in Section 7 of this Privacy Policy. We will verify your identity in accordance with relevant procedures and respond to your request within a reasonable time as required by law.

6. Third-Party Links

The Website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to such third-party websites or services. We are not responsible for the privacy practices or content of these third parties, and we do not endorse their privacy policies or services.
We recommend that you review the privacy policy of any third-party website or service before accessing, browsing, or providing your personal information to them.

7. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, or the collection, use, or protection of your personal information, please contact us through the following channels:
  • Email: xiyuexishan@hotmail.com
  • Phone: 13023600482
  • Mailing Address: No. 33, Lane 30, Hongfan Road, Shimahe Street, Jiangbei District, Chongqing (2-2), China
  • Website: https://nacrenouveau.com/
Our customer service team will respond to your inquiries and requests as soon as possible (typically within 24 business hours).

8. Applicable Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the People's Republic of China. Any dispute arising out of or in connection with this Privacy Policy shall be resolved through amicable negotiation between the parties; if the negotiation fails, the dispute shall be submitted to the people's court having jurisdiction over the place where our company is located.

9. Miscellaneous

If any provision of this Privacy Policy is deemed invalid or unenforceable in whole or in part by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
This Privacy Policy constitutes the entire agreement between you and us regarding the collection, use, and protection of your personal information in connection with the Website, superseding any prior oral or written agreements on the same subject matter