Return policy
Return Policy
Chongqing Xiyue Xishan Business Information Consulting Co., Ltd
Website: https://nacrenouveau.com/
1. General Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return or exchange within 30 days of delivery.
- Items must be unused, unworn, and in original condition
- Must include all original packaging, tags, dust bags, and accessories
- Items that are damaged, washed, altered, or show obvious signs of use will not be accepted
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Personalized or custom-made products
- Final sale / clearance items
- Items returned beyond 30 days of delivery
- Items damaged by improper use or accidents
3. Return Process
- Contact us via email to request a return authorization: Email: xiyuexishan@hotmail.com Include your order number, photos of the item, and reason for return.
- Wait for our confirmation and return instructions.
- Send the item back in secure packaging.
- We will inspect the item upon receipt.
- Refund or exchange will be processed within 3–7 business days after inspection.
4. Shipping & Fees
- Returns due to quality issues: We will cover the return shipping cost and full refund.
- Returns due to customer reasons (change of mind, wrong color/size ordered, etc.): Customer is responsible for return shipping fees.
5. Refund Method
- Refunds will be issued to the original payment method
- Processing time depends on your payment provider, usually 3–15 business days
6. Exchange Policy
Exchanges (size/color) are allowed if stock is available, following the same 30-day and condition rules.
7. Contact Us
For return inquiries:
- Email: xiyuexishan@hotmail.com
- Phone: 13023600482
- Address: No. 33, Lane 30, Hongfan Road, Shimahe Street, Jiangbei District, Chongqing (2-2)