Shipping policy

Shipping Policy

Chongqing Xiyue Xishan Business Information Consulting Co., Ltd
Website: https://nacrenouveau.com/

1. Free Shipping

  • Free standard shipping on all orders over $240.
  • Orders below $240 will be charged a flat shipping rate at checkout.

2. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not shipped or delivered on weekends or public holidays.
  • If we are experiencing a high volume of orders, shipments may be delayed by a few days.

3. Shipping Time & Carriers

  • Estimated delivery time: 7–15 business days after shipping, depending on your location.
  • Shipping times are estimates and not guaranteed.
  • We use reliable international shipping carriers to deliver your order safely.

4. Shipping Restrictions

We currently ship to most international destinations. Some remote areas may require additional delivery time.

5. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number.
You may use this number to track your package online.

6. Address Responsibility

You are responsible for providing a complete and accurate delivery address.
If a package is returned due to an incorrect or incomplete address, you may be responsible for the cost of re‑shipping.

7. Lost or Damaged Packages

  • If your package is lost or damaged during delivery, please contact us immediately.
  • We will work with the shipping carrier to resolve the issue.

8. Customs & Import Taxes

  • International orders may be subject to customs duties, taxes, or fees charged by the destination country.
  • Any such charges are the buyer’s responsibility.
  • We have no control over these charges and cannot predict what they may be.

Contact Us

If you have any questions about shipping:
  • Email: xiyuexishan@hotmail.com
  • Phone: 13023600482
  • Address: No. 33, Lane 30, Hongfan Road, Shimahe Street, Jiangbei District, Chongqing (2-2), China