Terms of service

Terms of Service

Chongqing Xiyue Xishan Business Information Consulting Co., Ltd

These Terms of Service (hereinafter referred to as "Terms") govern your access to and use of the official website (https://nacrenouveau.com/, hereinafter referred to as the "Website"), as well as the purchase of products and services (hereinafter referred to as "Products") from Chongqing Xiyue Xishan Business Information Consulting Co., Ltd (hereinafter referred to as "we", "us", or "our").

By accessing, browsing, or using the Website, placing an order, or purchasing any Products from us, you (hereinafter referred to as "you" or "User") acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy and Return Policy (which are incorporated herein by reference). If you do not agree with any part of these Terms, please immediately stop accessing or using the Website and all related services.

We reserve the right to modify, update, or revise these Terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Website or purchase of Products after the effective date of the revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

1. Eligibility

To access and use the Website, and to purchase Products, you must be at least 18 years of age or have the legal capacity to enter into a binding contract under applicable law. By using the Website or placing an order, you represent and warrant that you meet this eligibility requirement and that all information you provide to us is true, accurate, and complete.

2. Website Use

2.1 Permitted Use

You may use the Website solely for the purpose of browsing Products, placing orders, and accessing information about our services. You agree to use the Website in compliance with all applicable laws, regulations, and these Terms.

2.2 Prohibited Conduct

You agree not to engage in any of the following prohibited activities when using the Website:

Using the Website for any illegal, fraudulent, or unauthorized purpose.
Interfering with or disrupting the operation of the Website, including but not limited to hacking, spamming, or introducing malware.
Copying, reproducing, distributing, modifying, or adapting any content on the Website without our prior written permission.
Using the Website to collect or harvest personal information of other users or third parties.
Violating any intellectual property rights associated with the Website or our Products.

We reserve the right to suspend or terminate your access to the Website immediately if you engage in any prohibited conduct, without prior notice and without liability to you.

3. Product Information and Orders

3.1 Product Information

We strive to provide accurate and up-to-date information about our Products on the Website, including descriptions, images, prices, and availability. However, we do not warrant that all information is error-free, complete, or current. Prices are subject to change without notice, and we reserve the right to correct any pricing errors at any time. If a Product is listed at an incorrect price due to a typo or error, we may cancel your order and refund any amount you have paid, or offer you the option to purchase the Product at the correct price.

Product images on the Website are for illustrative purposes only. The actual color, texture, and appearance of the Product may vary slightly due to lighting, display settings, and manufacturing variations.

3.2 Order Placement and Acceptance

When you place an order on the Website, you are making a binding offer to purchase the Products specified in your order. We reserve the right to accept or reject your order in our sole discretion. An order is only confirmed when we send you a written order confirmation (via email or through the Website), at which point a binding contract is formed between you and us.

We may reject an order for any reason, including but not limited to: (a) insufficient stock; (b) incorrect product information (e.g., pricing or description errors); (c) suspected fraud; (d) violation of these Terms; or (e) inability to verify your payment information.

3.3 Payment Terms

You agree to pay the full amount specified in your order, including product prices, shipping fees, and any applicable taxes. All payments must be made through the payment methods provided on the Website. We do not store full payment card information; payment processing is handled by third-party payment service providers who comply with relevant payment security standards.

If your payment is declined or fails to process, we may cancel your order or contact you to request alternative payment arrangements. You are responsible for any fees or charges incurred due to failed payments.

4. Shipping and Delivery

We will arrange for the shipping of your order in accordance with the shipping method and delivery address you provide. Shipping times and costs are displayed at checkout and are estimates only; we do not guarantee delivery dates. Delays may occur due to factors beyond our control, including but not limited to weather, customs, and carrier delays. We are not liable for any damages or losses caused by shipping delays.

You are responsible for providing accurate and complete shipping information. If a delivery fails due to incorrect or incomplete address information provided by you, you may be responsible for additional shipping fees or the cost of the lost or returned Product.

Title to the Products passes to you upon delivery. Risk of loss or damage to the Products passes to you once the Products are handed over to the shipping carrier.

5. Returns and Exchanges

Our return and exchange policy is set forth in our separate Return Policy, which is incorporated herein by reference. By placing an order, you agree to comply with the terms of the Return Policy.

6. Intellectual Property Rights

All content on the Website, including but not limited to text, images, logos, trademarks, product designs, and software, is the exclusive intellectual property of Chongqing Xiyue Xishan Business Information Consulting Co., Ltd or its licensors. All trademarks, service marks, and logos displayed on the Website are registered or unregistered trademarks of our company or third parties. You may not use any of these intellectual property rights without our prior written permission.

Any content you submit to the Website (e.g., reviews, comments) grants us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute such content for the purpose of operating and promoting the Website and our Products.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Chongqing Xiyue Xishan Business Information Consulting Co., Ltd shall not be liable for any direct, indirect, incidental, consequential, or special damages (including but not limited to loss of profits, loss of data, or damage to property) arising out of or in connection with your use of the Website, purchase of Products, or these Terms, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or in connection with these Terms or the Products shall not exceed the total amount you paid for the Products in question.

This limitation of liability does not apply to damages caused by our gross negligence, willful misconduct, or violation of applicable laws. It also does not apply to damages for personal injury or property damage caused by defective Products.

8. Indemnification

You agree to indemnify, defend, and hold harmless Chongqing Xiyue Xishan Business Information Consulting Co., Ltd, its directors, employees, agents, and licensors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or in connection with: (a) your use of the Website; (b) your purchase or use of the Products; (c) your violation of these Terms; (d) your violation of any applicable laws or regulations; or (e) your infringement of any third-party intellectual property rights.

9. Termination

We may terminate these Terms and your access to the Website at any time, for any reason, without prior notice. Upon termination, all licenses and permissions granted to you under these Terms shall immediately terminate, and you shall cease using the Website. Any provisions of these Terms that by their nature should survive termination (including but not limited to intellectual property rights, limitation of liability, indemnification, and dispute resolution) shall remain in full force and effect.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of laws principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms, the Website, or the purchase of Products shall first be resolved through amicable negotiation between you and us. If the negotiation fails within 30 days of the date the dispute arises, either party may submit the dispute to the people's court having jurisdiction over the place where our company is located for resolution.

11. Miscellaneous

11.1 Severability

If any provision of these Terms is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid, illegal, or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.

11.2 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, riots, government actions, or disruptions in internet or shipping services.

11.3 Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and us regarding your use of the Website and purchase of Products, superseding any prior oral or written agreements, understandings, or representations on the same subject matter.

11.4 Contact Information

If you have any questions, comments, or disputes regarding these Terms, please contact us through the following channels:

Email: xiyuexishan@hotmail.com
Phone: 13023600482
Mailing Address: No. 33, Lane 30, Hongfan Road, Shimahe Street, Jiangbei District, Chongqing (2-2), China